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Frequently Asked Questions about Vanderbilt Maids

What services does Vanderbilt Maids offer?

Vanderbilt Maids provides a wide range of professional cleaning services for residential properties, AirBnBs, and rentals. Our services include regular residential, deep, and move-in/move-out cleaning.

How can I schedule a cleaning service?

Scheduling a cleaning service with Vanderbilt Maids is easy. You can either call/text us or visit our website to book online. Simply choose the type of service you need, select a preferred date and time, and provide your contact information.

Are the cleaning products safe and eco-friendly?

Yes, at Vanderbilt Maids, we prioritize the safety of our clients and the environment. We use high-quality, eco-friendly cleaning products that are non-toxic. If you have any specific preferences or concerns regarding cleaning products, please let us know, and we'll do our best to accommodate your needs.

Are the cleaners background-checked and insured?

Yes! We understand the importance of security and peace of mind when letting someone into your home or rental. All our cleaners undergo a rigorous background check. We are bonded and insured to protect you and your property during cleaning.

Do I need to be present during the cleaning service?

It's entirely up to you! Many of our clients prefer to be present during the first appointment to meet the cleaners and discuss specific requirements. However, after the initial meeting, you can be present or leave the premises during the cleaning process. Rest assured, our cleaners are professional, reliable, and have experience working in occupied and unoccupied homes.

Can I trust Vanderbilt Maids with a key to my property?

Yes, you can trust us with your property keys. We take security seriously and have protocols in place to ensure the safety of your keys and your home. You can leave a key with us for future appointments, or we can arrange key handovers during each visit.

What if I need to reschedule or cancel a cleaning appointment?

We understand that plans may change, and we try to be as flexible as possible. If you need to reschedule or cancel an appointment, please contact us as soon as possible. 

How much will the cleaning service cost?

The cost of our cleaning services depends on several factors, such as the size of your property, the type of service you choose, and its current condition. We offer transparent pricing, and you can request a free quote through our website or by calling or texting us! 

When will I be charged?

We have designed our payment process to be flexible and convenient for you. A deposit of 50% of the total service cost will be charged to your card 48 hours before your scheduled cleaning. The remaining balance will be charged after the cleaning is completed. If you prefer, you can pay in cash or check at the time of service. We'll refund the deposit to your card or deduct it from the final payment.

What if I'm not satisfied with the cleaning service?

At Vanderbilt Maids, your satisfaction is our priority. If, for any reason, you are not completely satisfied with our cleaning service, please let us know within 24 hours of the service completion. We will send a team back to address any areas of concern at no additional cost. Your feedback is valuable to us, and we are committed to ensuring you receive the quality cleaning experience you deserve.

How do I provide feedback or share my experience with Vanderbilt Maids?

We encourage you to share your feedback and your experience with us. You can leave a review on our website or social media channels, or you can contact our client service team directly to provide feedback or suggestions. We appreciate your input as it helps us to improve our services.

Please contact our friendly client service team if you have any other questions or need further assistance. We look forward to serving you with top-notch cleaning services from Vanderbilt Maids!


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We want to be your chosen provider of cleaning services in the greater Fort Myers and Naples areas.

Contact

+1 239-910-8256

info@vanderbiltmaids.com

23160 Fashion Drive

Suite 217-19

Estero, FL, 33928

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